KYC transformation:
taking people on a journey

In partnership with Encompass, we hosted a webinar on Thursday 7th July 2022, highlighting the challenges of running a KYC transformation programme and some practical ways leaders can overcome organisational inertia and resistance to changes.

About the event:

Fundamental reform of KYC is being pushed by a range of strategic drivers such as acceleration of digital transformation resulting from the pandemic, changing expectations and mounting inefficiencies of the current processes. KYC transformation programmes are gathering momentum in Tier banks 1 but how do you ensure you take people along for the ride? As well as data and technology, KYC transformation success will depend on ensuring support and attention from people across the firm.

During this webinar, we explored:

  • What can leaders do to inspire and motivate people when a transformation program is likely to last a number of years?
  • How should leaders deal with the cultural challenges involved in KYC transformation – and ensure compliance officers, IT and operations and even regulators are on board with the needs and benefits of the change?
  • What are some of the practical ways that leaders can overcome inertia and resistance to change? 
  • What is best practice when it comes to communicating internally about large scale transformation programs? 

In partnership with

Speakers at the webinar

Heather Adams

Managing Director, Head of Risk Strategy Consulting,

Accenture UKI

Doris Honold

Non – Executive Director,

Encompass & Credit Suisse 

Nicola Poole

Client Life cycle, Management and AML,

Transformation Expert

Watch our Fireside Chat

Watch our keynote speaker Doris Honold, an accomplished strategic leader with over 25 years of Board level experience in Finance, Risk and Change Management, discuss the issues and challenges around KYC transformation.